Fortuna can help you enroll or renew for
NC Medicaid
Fortuna connects you with help in 24 hours
so you can get covered fast.
How it works
Fortuna assists with enrollment & renewals in 3 easy steps:
Submit the "Get Help Now" Form
In as little as 30 seconds.
Get Connected
A navigator will contact you within 24 hours.
Application Support
Receive fast, guided support to help you stay covered.
You're never alone
Focus on your health and let us secure your health plan coverage. Fortuna assists North Carolinians with:
Frequently Asked Questions
How does Fortuna work in North Carolina?
Fortuna is a free navigation service available to North Carolinians.
Fortuna helps members with enrolling or renewing their health coverage status with the state of North Carolina and your county.
Can I keep using Fortuna for help?
Of course! We make it simple to take any actions using Fortuna.
Is Fortuna free?
Fortuna is always free to North Carolinians.
How does Fortuna work?
It’s simple: fill out the "Get Help Now" form and a representative will contact you within 24 hours. Your Fortuna navigator will provide personalized support to help you enroll or renew your NC Medicaid.
When it’s time, Fortuna notifies you to quickly and accurately process any future actions.
What if I have questions for Fortuna?
Our navigators are always available over email, chat, and SMS.
Over the phone, we’re available M-F from 8 AM to 8 PM at 888-575-9303.
How will I receive notifications?
It’s always your preference.
Pick from SMS, email, and virtual chat notifications so you never miss an NC Medicaid action.
Why renew with Fortuna?
Filling out government forms (paper or digital) can be confusing. We know the anxiety of missing important mail from the state. We built Fortuna to take the stress out of health plan coverage.
We provide a fast, personalized renewal experience - and your own dedicated navigator available by phone and chat. We take care of the rest with the state.
Frequently Asked Questions
Get started on your renewal today!
We know health coverage can be hard. Fortuna can help you start your renewal without hassle.
Need help?
Fortuna is always available over email, chat, and SMS. Reach us by phone M-F from 8 AM to 8 PM at 1-888-575-9303.
This is not the official website for NC ePass, the NC Department of Health and Human Services (NCDHHS), or county offices. Fortuna Health is an optional and licensed service that helps people with Medicaid and other health programs through these official channels. For ePass, please visit epass.nc.gov.