Health Net trusts Fortuna to help renew your health plan coverage
Complete your renewal on BenefitsCal - with a free Fortuna navigator that's here to help.
Renew now!
What you can do with Fortuna
Focus on your health. Let us secure your health insurance.
Renew with confidence
Step-by-step guidance to keep your coverage active.
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Navigate in your language
Access coverage guidance in Spanish and other languages.
Never miss a renewal
Timely phone and SMS reminders so you can renew on time.
Live support anytime
Access your own dedicated navigator available 24/7 by phone, SMS, and chat.
How it works
Fortuna assists Health Net members with renewals in 3 easy steps:
Login to BenefitsCal
Begin your renewal
Chat with Fortuna for any help
Frequently Asked Questions
How does Fortuna work with Health Net?
Health Net provides Fortuna as a free Medicaid navigation service to members.
Fortuna helps Health Net members renew their health coverage with the state of California and your county.
How does Fortuna work?
It’s simple: renew on your existing BenefitsCal account. Your dedicated Fortuna navigator helps you calculate income, track notices and answer actions from the state.
Just reach out to us when you run into issues!
Is Fortuna free?
Fortuna is always free to Health Net members.
What if I have questions for Fortuna?
Our navigators are always available over email, chat, and SMS.
Over the phone, we’re available M-F from 8 AM to 8 PM at 1-888-575-9303.
Why renew with Fortuna?
Filling out government forms (paper or digital) can be confusing. We know the anxiety of missing important mail from the state. We built Fortuna to take the stress out of health plan coverage.
We provide your own dedicated navigator available by phone and chat to help you out!
How will I receive notifications?
It's always your preference.
Pick from SMS, email, and virtual chat notifications so you never miss a Medicaid action.
What members say
Need help?
Fortuna is always available over email, chat, and SMS. Reach us by phone M-F from 8 AM to 8 PM at 1-888-575-9303.
For questions about your Health Net health plan benefits or the renewal process, a Health Net representative is always just a call away at 1-800-675-6110.
To renew over the phone with BenefitsCal, call 1-866-613-3777, available M-F from 7:30 AM to 5:30 PM.
This is not the official website for BenefitsCal, the Department of Health Care Services (DHCS), or county offices. Fortuna Health is an optional and licensed service that helps people with Medicaid and other health programs through these official channels. For BenefitsCal, please visit benefitscal.com.