CHPW trusts Fortuna to help renew your Apple Health (Medicaid) coverage
Renew how you prefer - online, by phone, or with Fortuna support.
Renew now!
What you can do with Fortuna
Focus on your health - let us take care of your Apple Health (Medicaid) renewal.
Renew with confidence
Step-by-step guidance to keep your coverage active.
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Navigate in your language
Access coverage guidance in English and Spanish.
Never miss a renewal
Timely phone and SMS reminders so you can renew on time.
Access live support
Get in touch with us the way you prefer - by phone, SMS, email, or chat.
Frequently Asked Questions
How does Fortuna work with CHPW?
CHPW provides Fortuna as a free Apple Health (Medicaid) navigation service to members.
Fortuna helps CHPW members renew their health coverage.
How does Fortuna work?
Fortuna helps you renew your coverage in the way that makes sense for you, providing the level of support that you need.
If you typically renew online, you can do so directly on the Washington Healthplanfinder website. You can also renew over the phone directly with CHPW. If you'd like us to handle your full renewal, we can do that as well. Click here to begin the process, and select "chat with us" if you'd like us to manage your renewal.
No matter which option you choose, we're here to answer any questions and guide you through the process!
Is Fortuna free?
Fortuna is always free to CHPW members.
What if I have questions for Fortuna?
We're here to answer any questions you may have. Contact our navigators in any of the following ways:
Phone: 1-888-575-9303
SMS: `1-855-697-5943
Email: support@fortunahealth.com
Chat: Click here and select "Chat with Us"
Why renew with Fortuna?
Filling out government forms (paper or digital) can be confusing. We know the anxiety of missing important mail from the state. We built Fortuna to take the stress out of health plan coverage.
We provide your own dedicated navigator available by phone and chat to help you out!
Can I just renew directly on the Washington Healthplanfinder website or mobile app?
Yes, if you don't need additional help, you can always renew directly on wahealthplanfinder.org, or using the WAPlanfinder mobile app.
If you are 65+, blind, or disabled, your direct renewal option would be on washingtonconnection.org.
If you’d like to renew on your own over the phone, by mail, or in person, learn more about other options here.
If questions come up while you are renewing directly, you can still reach out to Fortuna for help!
I already renewed my Apple Health (Medicaid) coverage. Do I still need to do this?
If you've already renewed your coverage, you are all set!
However, if you have not received a coverage confirmation from CHPW yet, we suggest you contact us to make sure your renewal has been processed:
Phone: 1-888-575-9303
SMS: `1-855-697-5943
Email: support@fortunahealth.com
Chat: Click here and select "Chat with Us"
What members say
Need help?
Fortuna is always available over email, chat, or SMS (1-855-697-5943). Reach us by phone at 1-888-575-9303, Monday-Friday, 8 a.m. - 8 p.m.
For questions about your CHPW benefits and coverage, a CHPW customer service representative can be reached at 1-800-440-1561 (TTY: 711), Monday-Friday, 8 a.m. - 5 p.m.
This is not the official website for Washington Healthplanfinder, Washington Connection, or the Washington State Department of Social and Health Services. Fortuna Health is an optional and licensed service that helps people with Apple Health (Medicaid) and other health programs through these official state systems. For Washington Healthplanfinder, please visit wahealthplanfinder.org. For Washington Connection, please visit washingtonconnection.org.