Highmark Wholecare trusts Fortuna to help renew your health plan coverage
Complete your renewal on COMPASS - with a free Fortuna navigator that's here to help.
Renew now!
What you can do with Fortuna
Focus on your health and let us secure your health plan coverage.
Renew with confidence
Step-by-step guidance to keep your coverage active.
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Navigate in your language
Access coverage guidance in Spanish and other languages.
Never miss a renewal
Timely phone and SMS reminders so you can renew on time.
Live support anytime
Access your own dedicated navigator available 24/7 by phone, SMS, and chat.
How it works
Fortuna assists Highmark Wholecare members with renewals in 3 easy steps:
Login to COMPASS
Begin your renewal
Chat with Fortuna for any help
Frequently Asked Questions
How does Fortuna work with Highmark Wholecare?
Highmark Wholecare provides Fortuna as a free Medicaid navigation service to members.
Fortuna helps Highmark Wholecare members renew their health coverage with the state and your county.
How does Fortuna work?
It’s simple: renew on your existing COMPASS account. Your dedicated Fortuna navigator helps you calculate income, track notices and answer actions from the state.
Just reach out to us when you run into issues!
Is Fortuna free?
Fortuna is always free to Highmark Wholecare members.
What if I have questions for Fortuna?
Our navigators are always available over email, chat, and SMS.
Over the phone, we’re available M-F from 8 AM to 8 PM at 888-575-9303.
Why renew with Fortuna?
Filling out government forms (paper or digital) can be confusing. We know the anxiety of missing important mail from the state. We built Fortuna to take the stress out of health plan coverage.
We provide your own dedicated navigator available by phone and chat to help you out!
Can I do my pink packet instead?
Yes, you can always fill out your pink packet to renew your coverage.
I already sent in my pink packet, do I still need to do this?
You do not need to renew on COMPASS if you have already submitted your pink packet. Once your packet is submitted, the state has up to 30 days to process your application. If you have not received an update after 30 days, you may contact your County Assistance Office for assistance or more information.
I also have SNAP, Cash Assistance, or other benefits. Do I still need to renew?
We recommend checking with your caseworker. Sometimes your Medical Assistance may be renewed along with your other benefits if you renewed recently, but it's always good to double check. You can get an update on your case by calling 877-395-8930.
Do I need to send in paystubs for my renewal?
We recommend checking with your caseworker to see if you need to submit additional documents. You can get an update on your case by calling 877-395-8930.
What members say
Need help?
Fortuna is always available over email, chat, or SMS (1-855-697-5943). Reach us by phone at 1-888-575-9303, Monday-Friday, 8 a.m. - 8 p.m.
For questions about your Medicaid benefits and coverage, a Highmark Wholecare Member Services Representative is always just a call away at 1-800-392-1147 (TTY: 711), Monday-Friday, 8 a.m. - 8 p.m.
Your managed care plan may not cover all your health care expenses. Read your member handbook carefully to determine which health care services are covered.
Gateway Health Plan, Inc. d/b/a Highmark Wholecare is an independent licensee of the Blue Cross Blue Shield Association.
Fortuna Health Inc. is a separate company that offers Highmark Wholecare members a streamlined digital platform for renewing their Medicaid coverage.
This is not the official website for Pennie, COMPASS, or the Pennsylvania Department of Human Services. Fortuna Health is an optional and licensed service that helps people with Medicaid and other health programs through these official state systems. For Pennie, please visit pennie.com. For COMPASS, please visit compass.state.pa.us.