Renew your UnitedHealthcare Community Plan coverage with Fortuna

Complete your renewal on NC ePass or with your local county's Department of Social Services - with a
free Fortuna navigator that's here to help.

Renew now!

stay covered with UnitedHealthcare Community Plan of North Carolina

What you can do with Fortuna

Focus on your health and let us help you secure your health plan coverage.

Renew with confidence

Step-by-step guidance to keep your coverage active.

Navigate in your language

Access coverage guidance in Spanish and other languages.

Never miss a renewal

Timely phone and SMS reminders so you can renew on time.

Live support anytime

Access your own dedicated navigator available 24/7 by phone, SMS, and chat.

Renew now!

How it works

Fortuna assists UnitedHealthcare Community Plan members with renewals in 3 easy steps:

Login to NC ePass

Begin your renewal

Chat with Fortuna for help

Renew now!

Frequently Asked Questions

How does Fortuna work with UnitedHealthcare Community Plan?

UnitedHealthcare Community Plan provides Fortuna as a free Medicaid navigation service to members.

Fortuna helps UnitedHealthcare Community Plan members renew their health coverage with their local county's Department of Social Services.

How does Fortuna work?

It’s simple: renew on your existing NC ePass account or with your local county's Department of Social Services. Your dedicated Fortuna navigator helps you calculate income, track notices and answer actions from the state.

Just reach out to us when you run into issues!

Is Fortuna free?

Fortuna is always free to UnitedHealthcare Community Plan members.

What if I have questions for Fortuna?

Our navigators are always available over email, chat, and SMS.

Over the phone, we’re available M-F from 8 AM to 8 PM at 888-575-9303.

Why renew with Fortuna?

Filling out government forms (paper or digital) can be confusing. We know the anxiety of missing important mail from the state. We built Fortuna to take the stress out of health plan coverage.

We provide your own dedicated navigator available by phone and chat to help you out!

What members say

Real stories from people who renewed or enrolled with Fortuna.

100% would recommend

Laura M.

My adult child has learning disabilities and is on the spectrum. I've know that I wanted to help my adult child apply for Medical Assistance ever since they turned 18. I thought I'd give it a shot! IT WAS AWESOME. All done on my cell...100% would recommend.

Forever grateful

Emilia S.

My mom's Medicaid was about to lapse, but Fortuna stepped in just in time. Forever grateful.
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Helped me finish in minutes

Jeffrey D.

I probably shouldn't say this but I've missed renewal deadlines before. Fortuna reminded me and helped me finish in minutes.
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THANK YOU!

Denise W.

FORTUNA TOOK THE CONFUSION OUT OF RENEWAL - SO SIMPLE AND FAST!! THANK YOU!
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Get started on your renewal today!

We know health coverage can be hard. Fortuna can help you start your renewal without hassle.

Renew now!

Need help?

Fortuna is always available over email, chat, or SMS (1-855-697-5943). Reach us by phone at 1-888-575-9303, Monday-Friday, 8 a.m. - 8 p.m.

For questions about your UnitedHealthcare Community Plan coverage, chat with Member Services through the UnitedHealthcare® app or myuhc.com/communityplan. Or call 1-800-349-1855, Monday-Friday, 8 a.m. - 5 p.m.
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This is not the official website for NC Medicaid, ePass, or the North Carolina Department of Health and Human Services. Fortuna Health is an optional and licensed service that helps people with Medicaid and other health programs through these official state systems. To find your local county's Department of Social Services, please visit ncdhhs.gov/divisions/social-services/local-dss-directory. For NC Medicaid, please visit medicaid.ncdhhs.gov. For ePass, please visit epass.nc.gov.