Increasing Renewal Rates at Scale with Fortuna

Challenge

For many health plans and systems, low engagement is the root cause behind coverage churn and missed renewals. Eligible members often face:

• Confusing paperwork and multiple touchpoints
• Limited digital access or language barriers
• Delays or drop-offs before completing the process

The Fortuna Approach

Fortuna Health has redefined Medicaid engagement by combining clear, simple design with consumer-first technology:

• Multi-Channel Outreach: SMS, email, and phone, ensuring members receive timely reminders in their preferred format
• Language & Accessibility: Platform supports 8+ languages, with 170+ languages supported over the phone
• Trust-Based Engagement: Consistent communication combined with an effective messaging cadence builds rapport with hard-to-reach members, improving completion rates

Across Fortuna's many partners, including MCOs, health systems, and other organizations, engagement has been a key driver of success in increasing enrollment and renewal rates.

“Thank you so much for everything you guys have done. I appreciate every step that you all took to get me covered.” - Christina C., Satisfied Fortuna User