Alomere Health System Cuts Uncompensated Care by 27% Using Fortuna

Challenge

Alomere Health, like many regional health systems, faced mounting financial strain from uncompensated care. Patients often arrived at the hospital uninsured because of barriers in the application process, such as complex paperwork and missed renewal deadlines. The result:

• Rising uncompensated care costs for the hospital
• Gaps in continuous care for pateints
• Heavy administrative burden on staff
• Limited visibility on patient coverage status

Solution

Fortuna implemented their comprehensive Medicaid navigator focused on increasing enrollment and reducing coverage lapses for Alomere patients:

• End-to-end member experience from eligibility to enrollment, managed in one platform
• Live navigators licensed by state to manage Medicaid and ACA provide support for users who need help
• Continuous renewal management that ensures patients maintain coverage over time, reducing future churn and uncompensated care
• Performance-Based model, where Alomere pays only for patients actively managed and progressing towards coverage

By partnering with Fortuna, Alomere successfully cut uncompensated care and helped eligible patients secure and maintain Medicaid coverage.

“We've been very happy partnering with Fortuna. Their product has guided uninsured patients successfully through Medical Assistance, including those who previously struggled enrolling and navigating financial assistance processes.” - Laurie Swanson, Dir. Revenue Cycle, Alomere Health