Company Blog

We’re bringing AI-powered voice capabilities into Medicaid renewals - helping plans and states reduce call center load, lower caseworker burden, and ensure more members stay covered.

Two conversations at Medicaid Innovations - one focused on Medicaid renewals, the other on HR1 implementation - kept circling the same realization: this is not an eligibility redetermination story. It’s a sustained compliance, verification, and communications challenge, landing on systems that are already under pressure.

Collaboration helps states deliver people-first digital engagement and real-time coordination so residents stay informed, enrolled, and supported across health, benefits, and human services systems.

At this week’s Illinois Association of Medicaid Health Plans conference, Healthcare and Family Services (HFS) Director Lizzy Whitehorn described HR 1’s legislation as “the biggest rollback to Medicaid since it began.” The federal changes facing Medicaid will reshape access, funding, and the future of care for millions - with Illinois particularly exposed to major fiscal and operational shifts.

With the federal government shutdown, many states are unable to offer partial or full SNAP/EBT benefits next month, leaving families without support for essentials like baby formula. At Fortuna Health, our focus has always been doing what’s right for the Medicaid beneficiary and their family. That’s why we’re providing a free week of baby formula to households we serve with a child aged one year or younger.

As states prepare for the 2027 rollout of Medicaid work requirements under OBBBA, collaboration between state agencies and managed care plans will be critical to prevent coverage loss. Drawing lessons from the Public Health Emergency unwinding, this brief explores how data sharing, outreach, and technology can make compliance more accessible, along with how partners like Fortuna Health can help streamline the process for both members and policymakers.

Melissa Sherry, PhD, MPH, Staff VP, Social and Community Health, Elevance Health discusses her strategy experience addressing whole health and interventions to improve population health. With a background across healthcare sectors, she discusses activating a whole health approach.

Kody Kinsley shares how his personal experiences growing up uninsured shaped his mission to expand healthcare access and address systemic challenges. Under his leadership, North Carolina enrolled over 600,000 residents with Medicaid expansion, invested in behavioral health, and launched impactful programs like the Healthy Opportunities Pilot to address social determinants of health.

Dr. Mike Van Scoy shares his work standing up UPMC’s Street Medicine program. Mike discusses the evolution of the program - from home visits to full-scale operations - and his ongoing efforts to build trust with vulnerable populations, individualize access to care, and partner with Pittsburgh's community organizations.

Nissa Shaffi, Associate Director of Policy at ACHP, brings a wealth of experience addressing healthcare disparities and shaping Medicaid and ACA policies. In this Q&A, we walk through her journey from patient advocacy to national policy leadership, discuss ACHP’s efforts to support community health plans, and highlight ACHP initiatives like coordination for dual-eligible populations and financial stability for rural health plans.